Complaint / review / scam report
Catalog orde

I placed my order by phone with Sears Catalog. When the items were in, I picked them up. Three items were not in the bags.

I called customer service and they said all items were scanned at the Sears outlet and showed that they had been picked up. I said I did not recieve three items but the reciept for those three items were in one of the bags but not the items.

Sears said the were scaned and shows them as picked up. I said I feel like you are calling me a lair. Sears said people call in all the time saying they did not recieve an item and want a credit. (in other words Sears was calling me a lair) I said again, I did not get those items.

Sears said, well it will have to go to the investigation department. (now I was feeling like a criminal) Sears said it will take about ten days before you hear anything and there are people ahead of you so it can take a while. (I was thinking, hmm... a lot of people ahead of me. That dose not say much for their system or customer service)

Sears said it is out of her hands. She was very rude and offensive! Ten days later my items came in.
Author: Contact with Author

Offender: Sears

Country: Canada   Province: Canada

Category: Shops, Products, Services


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