I'm a frustrated sears customer, Why can't sears ever get anything right?
when I bought a applicances a couple years ago, I applied for a promotion with installment over 36 months ..so I got my statement then of course they got that wrong... I had to get that corrected (time and annoyence)
this year I decided to pay the above off... well I didn't know I had to 'ASK PERMISSION"..I sent a cheque in it showed up as a credit I inquired as to why, thats when I was told I had to ask first..O-K-A-y... I did that. Next statement I still owed 350.00$ or so I forgot to add in that months bill... okay I paid that... next billing showed up I owed 2.00$ okay after a phone call I paid that... I phoned sears to said are you sure thats it. Yes thats it.
I must have had I brain freeze, I ordered a living room furniture set. The sears store here in and in Dauphin told me okay you can order it but you can't use an installment plan, I asked why I was told that item didn't qualify for it, REALLy so I called coperate to inquire and complain a fellow Dan said no, you can buy the items under the installment plan and he processed my order, and no payments untill April2012just would have to pay the adm fees 70.00$ Okay. Today I get my statement and Its' got taxes shipping ang handling and still has an item from the previos plan I had paid off... not being impressed I called the fellow Dan back at sears coperate in Onatario of course Dan is off today, but Glenda helped me she listened and sais she find out about getting my items on to the correct plan, and about the TV (item from the old plan) shr couldn't access that but would forward that info on to someone who could. So I thought I might as well mention my degree of frustration with SEARS.. oh and did I mention the chair (900.00$ on sale) advertised as a recliner/rocker with strigage. doen't rock and has no storage.
This will be my last adventure with Sears Canada.
I really wish Sears would just come over and pick up there furinture it's only been 2 weeks I should be enjoying it..nope not happening
a very frustrated client