On February 9 I placed on order over the phone with Sears for an item that costs several hundred dollars. Minutes later, I called them again to change the place of delivery for the order. Here's what happened:
1. Instead of being able to make an edit for the delivery location, they have to cancel the entire order.
2. I said to them, please don't charge my credit card again for the same item. They reassured me that it is no big deal and that the money would be credited back to my credit card.
3. I notice that the amount available on my credit card is much less than I imagined.
4. I phone the credit card company and discover that there were two purchases made to Sears for the same item. Sears did not credit the cancelled purchase back to my credit card.
5. I phone Sears several times to find out what is going on. As always, the person answering the phone has to connect me with a customer service representative. They tell me that the order was processed and that the cancelled item is being shipped across the country. They then inform me that money can't be credited back to my credit card until it reaches it's destination in several weeks time.
6. One of them helpfully forwards my issue to Sears credit department to credit my money back without making me wait so long.
7. After making a call to Sears, I have to painfully extract information to the effect that whoever is in charge of such matters at Sears credit department decides against doing so in my case, until the item reaches it's destination across the country in several weeks time.