Canada-Complaints.com » Cars & Transport » Complaint / review: West Edmonton Hyundai - Bad Service / Company Standards | #2363

West Edmonton Hyundai
Bad Service / Company Standards

One should never post any type of auto review of a dealership until they have, at least, had their first service. I am sure that we all feel great at the time of purchase. Selling a car is one thing. Servicing that car is another. Wait until after your first six month service at least before giving out praise. This dealership capitalizes on these first moments.

My salesman (Keith Ross) was exceptional. Had he not been he would not have been able to sell me a car. For three months he tried to get me to post my review on DealerRater.com. I always said that I would but not until after my first six month service. This way I would have the complete dealership experience. I'm glad I waited. What an unpleasant experience it was. In a nut shell, ask me two questions:

1. Would I buy another vehicle from this dealership?

Answer: ABSOLUTELY NOT.

2. What happened after your exceptional sales experience?

Answer: Almost three months and seven visits since my first six month service back in Sept. I have yet to find closure to my service needs. It is now Dec 14/11. I was told by (Jeff Larsen) the service manage and I quote "I replaced your two cracked door handles with new ones therefore I have done my job". It didn't matter to him at that point that I now have two door handle on each side of my car that don't match in color. But as long as they weren't cracked then he has done his job. That was just the beginning. There is so much more. Too much to list here.

For those who are interested in the full story email me at [email protected] and I will send it to you. I will even send the video to show that he did in fact say this and more. It will shock you. You have to love these camera phones.

One more thing. If you purchased the synthetic oil package ask them if it is "true" synthetic oil or if it is regular oil with an additive added calling itself then synthetic oil. I don't know about you but for me "true" synthetic oil is not made by adding some type of additive to regular motor oil. Am I right? Ask to see the synthetic oil bottle. Maybe even have your video phone on before you ask. Email me.

Date:

Company: West Edmonton Hyundai

Country: Canada   Province: Alberta   City: Edmonton
Site:

Category: Cars & Transport

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