» Cars & Transport » Complaint / review: Kanata Ford - Ford Escape 2009 - New Car does not work | #12766

Kanata Ford - Ford Escape 2009
New Car does not work

Hi I also agree, I bought a brand new Ford Escape Aug 24, 2009, from Kanata Ford, a 2009 Ford Escape with next to no miles on it (like 60KM or something -- test miles). After just over two months of owning it, the car would not start. I boosted it, and a day later same thing. I took it in. Service dept replaced the battery. The same thing happened three weeks later, again a boost from a neighbour, service could find nothing wrong with it. I took it back. 1 week later same thing. I brought it in again but had it towed in. They acknowledged the dead battery, so clearly something is killing it. They have had the car for close to two weeks now, but still they cannot find the source of the problem. Service has now alerted me they cannot find any problem, and, this is a brand new vehcile. I am asking for a new vehicle, as this one was defective from the get go. I will report back with the outcome of that request. I do not believe I should be in a service loop like this with a brand new vehicle and, I want this dealership to replace the vehicle as I have had it not start on me 4 times in the 4 months I've owned it, with the car being in the dealership for over 3 weeks total now. This is not acceptable for a brand new vehicle that I have paid good money for, nor do I believe this is a service issue. I approached the sales department after the second visit, and I do not believe I have been looked after or taken care of. I hope I hear a different answer when I go in tomorrow to meet with the service manager and the sales manager. I want this dealership to stand behind it's new vehicle purchases and purchasers, it is not right that I be left with a serious unresolved issue like this, one that could jeopardize lives not to mention the lost work hours, frustration, and inconvenience.


Company: Kanata Ford - Ford Escape 2009

Country: Canada   Province: Ontario   City: Ottawa

Category: Cars & Transport


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