» Cars & Transport » Complaint / review: West End Nissan Edmonton - Poor Service - Nissan Pathfinde | #10853

West End Nissan Edmonton
Poor Service - Nissan Pathfinde

Bought a brand new Pathfinder from this dealership in 2007, thinking the service & warranty would be better than buying a (much) less expensive truck from the U.S. WRONG - the check engine light has been on for 45, 000 of the 52, 000km's I've had the vehicle - dealership is unable or unwilling to repair. The fuel door will not close properly (which may be causing the idiot light to be on) and although it's been in 3 times, they haven't been able to repair that. Then, two months ago, the fuel gauge went - it sits on empty for 2 days after being filled, then rockets up to 3/4, then once it gets lower it drops back to empty and stays there. Was told two months ago that this is a known defect, but dealership had no parts. They asked me to keep phoning back and checking if parts were in (nice customer service!). Finally, they said they were in and to bring it in. After leaving it all day, called them at 3:00 pm when I was supposed to pick it up, and they told me that the parts were not available, as the recall was being done by serial number and ours wasn't up. Furthermore, although it had been in for 6 hours and the appointment had been booked for 3 weeks, they hadn't bothered to look at any of the other issues - it had sat on the lot all day. Save yourself the aggravation - Nissan's are vastly overrated, but if you do decide to buy one, get a cheap used one (preferably from the US) and find a local repair shop to keep it running. Above all else, avoid this dealership.


Company: West End Nissan Edmonton

Country: Canada   Province: Alberta   City: Edmonton

Category: Cars & Transport


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