» Furniture & Equipment » Complaint / review: Sears Canada - Damaged Goods | #13754

Sears Canada
Damaged Goods

I purchased several items from Sears (Pickering Store) lately. I was told that not all of the items could be delivered on the same day, since some were available and some were waiting to be sent to the warehouse. I did what they requested, picked 2 separate days about a week apart.

On August 22 - a new fridge was delivered. I was told not to plug it in for 2 hours, but could take off the plastic. About 5 mins into removing the plastic and foam, I noticed a ding in the upper right hand corner. My old fridge was already out at the curb and being removed by a charity that I had arranged to pick it up. Needless to say, not happy, but was offered $125.00 by sears. I took the deal as a new fridge couldn't be delivered for days. Not happy, but what can you do.

On August 29 - a new bedroom set and kitchen table were delivered... very first package I opened.. the ENTIRE CORNER of the headboard was damaged... LOOKS like a forklift had at it, there is NO WAY a person from Quality Control could EVER miss this. I am just furious now. Called Sears... STILL waiting for a call back, I was told it would be a few minutes.. going on 1.5 hours now. This is a joke, over 4000 spent in Sears this past month and still a couch on order. I am at the point where I just want to pack it all up and throw it back on their laps... TERRIBLE experience. The salespeople always tell you what great furniture they have, apparently they have not seen the delivery of such furniture. Looking for answers.


Company: Sears Canada

Country: Canada   Province: Ontario   City: Oshawa

Category: Furniture & Equipment


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