I hired JMR express movers to handle my move from Montreal to Toronto. On the pickup date that was arranged a month ahead of time, the movers did not show up at 11AM when they were suppose to do the pickup.. I was planning to drive the same day from Montreal to Toronto with my own car (5 hours drive) to catch a flight the next day to U.S. So I have asked them to arrange the pickup as early as possible and have explained why I need an early pickup and they said they will do it. The pickup was supposed to be Friday morning. I made several calls after they did not show up by 11AM and every time I was told that the dispatcher is out at the moment and he will call me back soon. He did never call back despite me calling the office almost once an hour and sending e-mail to him. At 5 PM when I called their office the voice message said that their office was closed till Monday!!! There was no one around to answer the phone or help. I almost had a panic attack since I could not find any other way to move and I had to vacate the apartment that weekend. Finally after sending several e-mails and leaving several messages, someone else from the office called and said the truck is on its way. They still did not show up until about 7:30PM. I was actually relieved when they showed up and almost forgot how unprofessional they were. I was just happy to know that my stuffs are going to leave the apartment. They told me they will deliver my stuff in Toronto early next week but could not give me an exact date or time. I was so frustrated after waiting for whole day that I did not even pay attention to the pickup list or what they wrote there; I just signed and let them load the stuff on the truck. Later on I noticed several mistakes on the pickup list.
6 Days after that I got a call (while on business trip in U.S.) that they going to deliver my stuff in 3-4 hours. I had to make phone calls around and ended up asking a friend to drive all the way from other side of city to my house and open the house door for them. Again they showed up several hours later than they said, and my friend opened the door for them, they unloaded the stuff and left. He signed the delivery list.
When I came back from trip and checked my stuff, I noticed I am missing several valuable items, including my golf bag and my golf clubs (which I bought for several thousands), my wine collection was also missing that included several vintage wines I have collected over the last 5 years. I was also missing a Fan and a Plant as well. These are just things I noticed so far (as I have not opened any of the boxes yet, just too frustrated to go over the list and check each box).
So I called their office and left a message, also send e-mails. For 4 days they did not talk to me or reply to my e-mails. Several days later, I got an e-mail form the sales guy referring me to Claims Department. I contacted the girl on claim department and left message for her and send e-mail explaining the situation. I never got any call back from her, after 3 more days of sending e-mail to the her, she finally replied that You have signed the delivery list and have no claim. Knowing that my stuff was loaded to their truck and that they stored and moved it form one truck to another together with other customers belongings, I asked them to look around and see if perhaps they misplaced or delivered them to other customers. Again there was no response for several days until they told me they will check into it. Upon sending more e-mail and asking of status, they replied that none of my missing items were anywhere on their warehouse/trucks or with any other customers.
Now I have paid them a lot more than their estimate suggested, and I also bought insurance and paid for that, but they refuse to accept any responsibility for loosing my belongings. The move has cost me several times more than I was expecting mostly due to their incompetence and the fact that they dont care about customers. I know they loaded my items to their truck and they took them away, I know they did not bring the items to my house and it is no coincident that I am missing the valuable items. I have asked my lawyer to look into my legal options, meanwhile I thought it will be a good idea to warn other people about this particular companies business practices. I sure dont want anyone else experiencing the aggravation and frustration JMR Express has caused me.
Seed
Montreal, Quebec
Canada
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