Complaint / review / scam report
Victoria Hyundai

Never go to victoria Hyundai!!

My husband and I went and test drove a Hyundai accent which was advertised at $13500, and decided we liked the vehicle and that we would apply for credit approval. As we are both very young we do not have a very long credit history so my father agreed to cosign for us in order to get a lower interest rate. The salesman did his usual pitches and encouraged us to get the extended warranty, all sorts of protection packages and one called the West Coast Package, which had options such as Paint protection, fabric protection, rust protection and undercoating. We told him we werent interested in the package to which he asked us if we had to choose three options which three would we choose. We told him our three picks and he told us "he would throw them in for us" appearing to give us a deal. On our first day at the dealership as far as I was informed all the forms we filled out were for the credit application, and due to the bank closing early that day we scheduled another appointment for the following Monday to find out about the status of our credit.

So on Monday we go in and the first thing Charles (the finance manager) said to us was that our credit had been approved however, my name would not be on the contract (as I have no real credit) and our interest rate would be 7.99%!! He then placed a contract on the desk in front of us which had a total of $21, 849 for the principal amount of the vehicle. I became hysterical as I started looking through the contract which had an interest rate of 7.99%, the payments were $330.00 a month which was $50 more than we agreed to, and after those payments for five years we would still have to buy the vehicle out for $7, 677.00. The total in the end with interest and taxes amounted to $27, 400!!! all for a vehicle advertised at 13, 500. When we refused to sign the contract Charles then told us that we had already agreed to buy the vehicle and all the taxes and fees incurred. He told us we had absolutely no other option and whether we signed those papers or not we would have to buy that vehicle.

Anyhow, we put up a huge fuss, my father refused to co-sign and had to take it to the Motor Vehicle Sale Authority of B.C.

We were completely and utterly conned, in the end they had no case, however they still have not refunded our $500 deposit. Every 'manager' I talked to was inconsiderate, arrogant and fully intended to take advantage of us because we had never bought a vehicle before and we were young. I will never go to that dealership again and I suggest you do the same if you want to save your self a lot of stress, frustration and money.
Author: Contact with Author

Offender: Victoria Hyundai

Country: Canada   Province: British Columbia   City: Victoria

Category: Cars & Transport


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