We purchased a vehicle for what we thought was a good price from this dealership that is over an hour and a half away from where we live. Since we had a purchaser already for our current vehicle, we asked the dealership to do the famous "in and out" where the purchase of our vehicle to the new owner goes through the dealership. To have this done, we wanted to have our car e-tested and certified that day prior to picking up the new car. On at least 2 separate occasions, we were told that the entire process would take 2 hours and to be sure to show up at approx. 9:00 to be first in the bays.
We waited over 4 hours for the process to be complete. The car was in the shop getting certified for the allowed 2 hour time-frame however the paperwork which could have been done while the car was being serviced took an additional 2 hours. The sales person and the sales manager did not know what the other was doing, we were quoted different prices continuously for both the purchase of the new vehicle and the trade of the older vehicle. They would leave us in their office for sometimes over 20 minutes while doing who knows what. We got the favous: Just 10 more minutes... on more than one occasion.
Waiting there with 2 children who were hungry and asking when it would be done was annoying. More annoying was the fact that the sales person was eating pizza with his mouth open talking to us. Never once did he apologize for the delay, for the misquotes, for the paperwork that wasn't complete. A simple acknowledgement of the issue at hand would have sufficed. Instead, we received a snooty comment that "these things take time! ". Duh!
We came to this dealership because their prices were good. When all was said and done, we would have paid a few thousand more to have avoided the hassle of this dealership.