I just got back from taking my mom to pick up her van from Canadian Tire South in Red Deer Alberta.
Bit of a back story. My grandparents gave my mom their old van. My mom's was about to die and they bought a new truck. My grandpa took it in for an inspection in BC where they live and was told everything was fine. He gets the inspection done here in Alberta and walks out with a $1000 bill. Needless to say he was beyond angry. My mom then did not realize that it was only good for 14 days. 14 Days come and go and she realizes she needs to get it done again. She calls in two days ago and the guy tells her that they will charge her the cheaper price of $170 to get the inspection done. She takes the van in yesterday and she is told the same thing i regards to the price.
We go to pick it up last night and we are told it is $240. We explained the situation and what we were quoted at to which he tells us that it is a government regulated price (lie) and he can not do anything. He then told us we could come back today and talk to a manager.
We go back today and the manger tells us that he can not charge us less (lie) because of the type of vehicle we have. We asked why we were quoted both times at a lower price when they called up our information and looked at the vehicle type. All he said was "Well they should not have done that". He then goes into the account and tells us it is paid for. We are both confused because neither of us paid for it. We figured my grandpa might have called in and paid via credit card (he tends to do stuff like this). We told him MANY times that we did not pay for it. He then looks as the sheet and goes "Yeah see, the account and closed and it was paid for. I can not give you $60 back, but you can have a free oil change the next time you come in." we of course took it. He then tells us to take the paper work to the front, give them their copy, and then come back and get the keys.
We get up there and the girl tells us we have to pay. We told her that we were just told it was paid for. We go back to the manager of the auto department to figure out what is going on. He is in his office and it took 20 minutes for him to come out. We are standing there then entire time. When he does finally come out, he walks away from us. The other lady working stops him and says we are still waiting for him. He yells over to us and goes "No the account was just closed. You need to pay" and then walks into the shop and leaves us.
I can not believe these people. The manager couldn't care less about us, they lied to our faces abut not being able to lower the price, they then lied about it being paid already so he can not give us our money back, and then he makes us wait 20 minutes with out so much as an apology.
NEVER take your vehicle here!!
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