Complaint / review / scam report
BMW West-Island
15 Pt Winter Inspection for $29.95

I heard a radio announcement by BMW for a 15 point fall inspection for only $29.95. I booked a appointment for this offer at a recently opened BMW dealership in the Montreal West-island district called BMW West-Island. It replaced another dealership in the area that closed previously called BMW Jalbert.

Upon arriving for my scheduled appointment noticed the former service manager from the now defunct Jalbert dealership where for years I had my car serviced. I had a situation with him when he refused to take responsibility for a wheel that was coming off my car a couple of days after he switched my tires from summer to winter. He claimed that someone was trying to steal my tire and got interrupted in the act and that was how I was missing half the bolts and the remaining ones on the verge of coming off.

After the 15 point inspection I got a report of what need to be done. What was surprising was on the list like:

new wipers $88.00

rear balljoints $656.00

rear suspension arm $1145.00

That had already been replaced this year! I told that to my service contact and he called in the mechanic who when confronted just shrugged his shoulders.

Also they wanted to repair a leak on my transmission and provided a quote for $289.52 with parts that did not exist on my transmission. My car is standard and the parts were for a automatic transmission. My car did not have these type of parts.

When I was leaving the dealership I noticed when starting my car it would not engage the starter and the key had to be turned twice to engage. I phoned them on this and about the transmission estimate. They told me to return the car so they could verify what was going on both points.

When I called back a few days later to schedule a appointment, I mentioned I am not paying for this right? Iwas told yes at $132.00 an hour as they doubted their mechanic had anything to do this and it was just a coincidence. Just like my tire coming off I thought. I think the mechanic would have mentioned in his report about the starting problem.. I decided to complain, I called the general manager and left a detailed message and go no answer back. I did not bother with the service manager due to my experience with the loose tire and I figured my sales contact had already spoken to him on this.
Author: Contact with Author

Offender: BMW West-Island

Country: Canada   Province: Québec   City: Dorval
Site: bmwwestisland.com

Category: Cars & Transport

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