On Oct 28 2007 I was having an issue with my turn signals on my 2000 Oldsmobile Alero GX Coupe. So I decided to bring it into Island Chevrolet to find out what I was looking at as far as repairs go. The technician took my VIN number and ran it on his computer. He then comes back and tells me that I have 3 over due recalls that need to performed on my vehicle. One of those recalls was to fix my turn signals to replace that unit, the next was a reprogramming of my computer and last and my favorite replacement of the shifter assembly.
On Nov 1 2007 my vehicle went in for repair and to have the recalls performed. Now, before I took my vehicle in I asked if they could determine a noise coming from my car I advised them it was coming from my clutch or transmission and if they could just pin point it. I dropped my car of that day in the morning and then picked my vehicle up at 5pm that day. Go in I now have a bill owing for $59.55 for the diagnose of transmission and clutch, that I thought was fine, went and asked what the issue was they told me it is either coming from the clutch or transmission. I looked at the technician and said I already knew that, and you want me to pay for it? She then advised me in order to do that they'd have to drop the transmission out of my car to further diagnose it. To me it didn't make sense why I was charged because my question wasn't answer. Which part is it? Anyways, so I pay it and hop in my car it is backed into a spot never thought anything of it. Then drove back to my work and went to go into to Reverse and it would not engage, so I tried it again and it still wouldn't so I contacted Island Chevrolet again and they told me to drop it by tomorrow morning.
Tomorrow morning came and I sat at the dearlership for 5 hours because I was advised the shift assembly just needed readjusting so I thought that was great. 5 hours pass.. the technician comes to me and says I don't know what is wrong with your car, so lets go talk to the Service Manager.
To the service manager we go.. well the service manager didn't seem to impressed with the technician and asked me to step out of his office well he had a word with the technician and then invited me back in, and advised me that my transmission is now going to have to come out and it will take 18 hours to diagnose and if it is their issue they will foot the bill and if they determine that I didn't have reverse it will be my bill. I didn't like that because I had no issue with my reverse before I took it in there and the technician is claiming that it wasn't in the car, so I got the other technician that drove my car out of Service Area and she advised the service manager that my vehicle did have reverse on Thrusday Nov 1 2007. So then I was told that my car can get looked at on Monday Nov 5 2007 so I was fine with that because their Transmission Tech was out of the country at the time..
So I asked what I was going to be driving over the weekend while my car is in for repair, and the service manager said your car, and I said I don't think so, and he was like why not and I told him I am not running the risk of further damaging my transmission the way it is right now, and then the technician piped up and said "Your car is fine to drive just don't use reverse, you can't damage it anymore then it is" So I then asked him "What's wrong with it then" he just went silent and went "I dunno" so that is when I decided my car is staying put for the weekend. So asked about a loaner car or a rental for me to commute back and forth to work. Service manager replies "Here at Island Chevrolet we don't have any loaners, we don't have any demo's and we don't do rentals because your car is fine to drive for the time being" So I left very unsatisfied and untrusting towards Island Chevrolet, so on Saturday Nov 3 2007 I contacted GM Canada, and told her what was going on, and how unhappy I was.
That was fine. Monday rolled around and the service manager calls me at 9am "Hi Sir we have a car ready for you, your car won't be done until Tuesday" so I got dropped off at Island Chevrolet, (they did offer to pick me up I just was near by at the time) so I pick up a 2001 Chev Impala nice car, and then 1/2 hour passes, the phone rings "Sir can you come back into the dealership, that car you have has already been sold" I was okay with that but really bothered me that they gave me a car that wasn't even theirs anymore.. So I picked up another car which was a 2001 Toyota Corolla. That was fine drive it til Tuesday.
I pick my car up Tuesday at Lunch time. Turns out the previous technician (the one that said I could dive it) put the linkages on wrong so if I applied force to my shifter to engage in gears I would have snapped them and been back to square one. So that was fine, my shifter works but I hopped in my car and noticed that the center console wasn't in right, but I was rushing for work and I'd just bring it back at a later date, so I went back Nov 16 and by this time I had some new arising issues.
My Service Vehicle Soon, ABS, Trac Off come on and flash and then go off but not all the time, and the flashes Low Trac at a stand still so it threw up a red flag. So I thought it was a wheel bearing or wheel speed sensor cause these cars are known for such parts so I take it my local Midas to find out my computer has something wrong with it because it is not sending out the signal to tell the technicians what's going on, and on top of that my car is now starting without the clutch engaged, so my car almost went off a hoist and on a technician at Midas, so I took my car back to Island Chev and advised them of my new issues and the first technician came out that screwed up my linkages and says yeah it's not our issue it is probably a wheel speed sensor or a wheel bearing, well I had everythign checked at Midas and they said there was nothing wrong to cause those lights to come on, but Island Chev insisted it was these parts, but yet my mechanics can't find anything wrong with them... So I contacted GM Canada and now I got some ignorant person who says well I'm sorry but if they say it's probably those parts I would take their word for it, so that really irritated me so here I am reporting them to usaconsumercomplaints.com cause it is unfair on how they provide and rip off customers at a dealership, like a dealership shouldn't be out to rip you off, they should be able to save you money because they are the dealership and they shouldn't have any difficulties doing repairs to THEIR BRANDED VEHICLES!!
Young & Tired of being taken advantage of!
Cornwall, Prince Edward Island