We tried to cancel our trip to San Diego, CA for Dec 27-31, 2007 due to unexpected personal reasons. Here is our nightmare experience: We called expedia.ca Customer service on November 12, 2007 to cancel our trip. We were put on hold to listen to music for 2-3 hours. We called at least 3 times that day, but each time we got the same problem: waited to listen to music when they transfered us to their flight department to cancel our flight. We gave up! We called them again on November 13, November 14, November 15... Same thing happened. We were put on hold & listening music when transfered to flight department.
The worst happened on November 15. It seemed There is nobody working @ your flight department After your support representative transfered our call to flight department and we were put on hold and listening the music through the night for 8 hours from 22:30 pm November 14 to 6:30 am in the morning of November 15 and we fed up to hang up the phone because we had to go to work!
We have continued to call their customer support rep @ 1-888-397-3342 and continued to be put on hold and continued to listen to music "hours to hours" since Nov 15 until November 16, I got hold of a manager. We request her to cancel our trip and get our refund. She promised to send our request to her head Office to check. We continued to call the manager November 19, 20 but no news... of decision!!!
We wonder the people working @ customer service expedia.ca are playing the game with their customers! We wonder the fight cancellation department is a"phantom" or "Ghost" department??? try to fool their customers?? As of today November 22, We have not been able to cancel our airline flight and get a full refund or full credit for use on future flight
This is a nightmare experience we want to share with all of you. Please do not use expedia.ca to book your travel vacation.