I am filing a complaint against the GM Service Manager, Tom Crone, at Jim Pattison Chevrolet, 5400 Kingsway, Burnaby, BC, V5H 2E9 on February 19, 2007 at 5:45 pm for the service that I have received. On February 19, 2007 at 9:45 am, I take my car, Impala of 2001, to this dealership to change the windshield viper and to get an ICBC provincial vehicle inspection. However, when I picked up my car on February 19, 2007 at 4:58 pm, I realize that my heating and fanning system does not work at the level one and two as it has been that morning when I drove my car to the dealership. I notify the service at this dealership of my car's current situation on February 19, 2007 at 5:19 pm and they tell me to drive my car back before 6 pm so that they could check the problem. When I took it back to the dealership on the same night, the technician does an examination on my heating and fanning system. Afterward, the technician offers me that he will fix the heating and fanning system without labor, but I need to pay for the parts fee of about $52. However, I do not agree to pay the fee since when I brought my car in to be fixed originally the system was intact. In addition, on the ICBC inspection form, the section for the? interior heater? has been cleared. Therefore, I am told to discuss this issue with Tom. When I conversed with him on February 19, 2007 at 5:45 pm, he tells me that it is my responsibility for the damage to my car, so I need to pay for the part fees. From between the time the inspection is done and the time that I picked up my car, the system is damage. However, within that time, my vehicle is in their possession. Thus, the company at Jim Pattison Chevrolet should be liable for all the expenses for fixing my car's heating and fanning system to its original state. However, Tom strongly argues that the technicians have not damage my heating and fanning system and that the car parts always fail after awhile. Thus, he said I am responsible for the damage to the car's heating and fanning system. However, it cannot be that coincident that the heating and fanning system fail right after I took my car for an inspection. Furthermore, when I confronted Tom about the contradiction between the ICBC document and the current car's heating and fanning system problem, he threatens me about failing my car inspection which the technician at this dealership has passed. Therefore, Tom is irresponsible and unable to accept the responsibility that their company has damaged my vehicle's fanning and heating system after I have made it aware to him. Rather than fixing the entire system for me for free, they expect me to pay for the part which was intact when I originally took my car in to this dealership. I take my car to get my service done at a GM dealership even though the cost for the service there is expensive as compare to the other body shops, but I have heard and experienced that GM put their emphasis in providing their client's with the best service, regardless if it is in the body shop or in the service sector. Unfortunately, to my disappointment, Tom does not even behave in the manner as advertised by the GM image as caring for their clientele. For this reason, I will not deal with any GM products and services in the future since GM employee does not show a sincere attitude toward addressing client's problem in a responsible manner.
Burnaby, British Columbia