» Cars & Transport » Complaint / review: JMR Express - Horrible Service | #13841

JMR Express
Horrible Service

I hired JMR movers for a move from Montreal - Chicago, because they provided me with the lowest quote. After searching their website, and talking to a representative (Vijai), everything pointed to the legitimacy of the company. I felt confident with my choice, and went ahead and booked a moving date.

At first, Vijai was very pleasant to deal with. He supplied me with a quote, and scheduled a pick-up date/time very efficiently. It was not until after all of my personal belongings were taken away in a truck did my seemingly never-ending nightmare begin.

My pick-up date and time (April 25) were scheduled a week in advance - the movers showed up about an hour late, but they were very fast and efficient, and courteous. I felt very confident that I had made the right choice. When they were finished, they provided me with an itemized list of every article that had been picked up, and told me that Vijai would soon supply me with an updated report of my exact shipping poundage, and my final total owed to the company... this is the last I heard from the company for over two months.

My delivery in Chicago was scheduled for ANYTIME BETWEEN AUGUST 15 and SEPTEMBER 1. I was having my items stored by JMR over the summer months. Since my delivery was not due for quite some time, I was not overly concerned that I had not yet heard from Vijai.

On June 28, I received an e-mail from Vijai (the first correspondence I had since my pick-up on April 25), that stated: "My driver Paul is in Chicago and is trying to deliver to you... can you please call him on his cell? " &- I was completely dumb-struck!! Not only was my delivery not scheduled to arrive for nearly two more months, I was not even in Chicago!!! I immediately called Vijai, but there was no answer: I left messages, but never heard back from him. I was eventually able to contact the dispatcher, but he was not able to provide me with any additional information. When I contacted the driver, I explained my situation: though he was far from sympathetic, he agreed that it was a mistake made by the company, and that he would have my items shipped back to Montreal, to await my scheduled delivery time.

Additionally: when I spoke to the driver, he informed me of my balance due to the company... it was HUNDREDS OF DOLLARS more than my estimation. Not only had I not been informed of the change in price, I was also not informed in advance of the driver's intention to deliver my goods. Meaning: with absolutely NO warning or consultation, the driver showed up in Chicago expecting me to drop EVERYTHING, allow him to delivery my goods, and be paid far above what my original quote was... and all without ANY prior communication!!!

I left messages for Vijai, but did not hear back from him until July 4, when he wrote me an e-mail saying this: "So it looks like everything is back to normal over here and your goods are safe and stored back in our warehouse. Can you please let me know when would be the preferred dates for your delivery in August to make sure that I don’t send your shipment at a bad time."


Company: JMR Express

Country: Canada   Province: Québec   City: Montréal

Category: Cars & Transport


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