Complaint / review / scam report
The Brick Mattress Store
Poor customer service and delive
I ordered a mattress on December 27th and set up a delivery date of January 17th. I explained that I live in a Condo and have to prebook the elevator for delivery. Brian Parks stated that he would do his best to arrange the delivery for those hours. January 17th came and around 11 am I still had not heard from the Brick. I called the store and was informed that there is a back order on the mattresses and they apologized for not getting a hold of me. I waited patiently and was contacted the begining of february and set another delivery date for Wed Feb 22 again booking the elevator between 0830 and 1230.. 4 hour window!!! The brick contacted me on thurs feb 16 to confirm delivery for the 19th... again I reminded them the date was set for the 22nd. On February 22nd at approx 0800 I recieved a call from the brick stating they would be here between 1 and 4. I informed him that my elevator is booked as agreed between 0830 and 12:30... He stated that he would have the mattress put on another truck to be here within that time frame. It is now 11:40, no one has contacted me, I called 905 696 3555 the warehouse center and the contacted the driver and I was told that he can not be here before 1. So moral of the story DO NOT PURCHASE ANYTHING FROM THE BRICK YOU WON"T GET IT ANYWAYS!!! I contacted the store and will be going in for a full refund as the customer service is horrible!!!
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