The manager of Shoppers Drug Mart, Store #705, Brampton was extremely rude to me while I was trying to resolve a dispute that involved their Optima card. I had asked to speak to him, since I was not getting any resolution from either the cashier or her supervisor. The manager, Larry Scott, approached me in an extremely confrontational and rude way, in fact he walked up to me yelling. He used foul language and made absolutely no attempt to listen to my complaint. I was absolutely appalled by his rude and unprofessional manner, but after reading similar stories on this website, I realize that this situation is far from unique for Shoppers Drug Mart. I will definitely not be shopping at this store again, and advise SDM, that they have lots of competition, their products can be purchased anywhere, often for less, and if they don't start treating their customers with respect they soon won't have any left!