Canada-Complaints.com » Health & Medicine » Complaint / review: Shoppers Drug Mart - Poor Customer Service | #9354

Shoppers Drug Mart
Poor Customer Service

I would like to mention to all those tourists who visit Montreal about a Shoppers Drug Mart (PharmaPrix in Quebec) in my neighbourhood where the service is consistently poor. It is the Ste. Catherine Ste /Saint Alexandre St. location across from the H&M store and the St. James Cathedral. The staff are consistently rude and the drug store pharmacist is the rudest and refuses to speak to customers in English unless you press her too. I have seen instances when they have been rude to other customers while shopping the store. Compared to other Shoppers stores, it is messy with staff constantly blocking aisles to stock shelves without so much as an apology to customers. Can't they do this during store closing hours? I have taken to shopping the much nicer Shoppers Drug Mart at Place Ville Marie which is a bit more distant from my home but the staff and conditions of the store are much more pleasant overall. In any case, if you want a pleasant customer service experience, shop at this store and not the one on Ste. Catherine and Saint Alexandre.

Date:

Company: Shoppers Drug Mart

Country: Canada   Province: Québec   City: Montreal

Category: Health & Medicine

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