Complaint / review / scam report
Shoppers Drug Mart
Undisclosed Limit on Sale Product

Hi. I just came home from a very disappointing visit to my local Shoppers Drug Mart. In last week's flyer, Friskies cat food was advertised @ 3/.99 with no limits noted. Since this store (as usual) was sold out of the flavours I wanted, I got a raincheck (no limit noted on raincheck). When I went back tonight, I wanted to buy 9 cans of 3 flavours, for a total of 27 cans. Imagine my surprise and anger when I was told there was suddenly a limit put on the number of cans I could buy!!! The store management arbitrarily limited the number of cans to 12!! The flyer had no limit, the raincheck had no limit, and suddenly I could not buy what I wanted!! This store has often sold out of sale items quickly, and very rarely replenishes its stock before the sale is over. VERY POOR PLANNING ON SOMEONE'S PART -- and then to be told I cannot buy what I want!! Many items in the flyer have limits, which I have always honoured -- but the cat food had none and I don't really understand how the store can inform you of this when you are standing at the cashier's desk. My husband and I have been customers of this particular Shoppers Drug Mart for at least 10 years, but that will change quickly unless these unknown "policies" are changed.
Author: Contact with Author

Offender: Shoppers Drug Mart

Country: Canada   Province: Ontario   City: Ottawa

Category: Miscellaneous

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