Complaint / review / scam report
Aeroplan
Classic Flight rewards only list worst connections and times

Aeroplan recently significantly raised the miles required for many reward flights. And this was widely publicized and criticized. Another change that hasn't been as noticed is that now when you try to book a reward flight at the Classic (lowest number of miles) level, you are given few options and these are all at the worst times (late at night or very early in the morning) and involve either very long layover or a very short connection time. Yet if you scroll down, you will see many, many seats available on direct flights or on flights at sane times of the day and that do not involve long layovers or short connection times. Clearly, Aeroplan is now more than ever trying everything to discourage the non-business traveller and to cater to the high-spending elites. Aeroplan now really sucks and I will be switching as soon as I use up my accrued miles, if I can find Classic flights before they expire or Aeroplan tries to take them away and make me pay through the nose to get them back. They've become too convinced of their own success and will lose many customers with this new alienating strategy to please the shareholders and forget about the customers.
Author: Contact with Author

Offender: Aeroplan

Country: Canada   Province: Ontario   City: Ottawa

Category: Cars & Transport

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