Complaint / review / scam report
My husband & I were trying to book flights using our Aeroplan airmiles. The seats for aeroplan members are very limited. My husband asked the Aeroplan representative why direct flights and seats are so limited, and was told that "because Aeroplan haven't released all the seats yet". What??? When your loyal customers saved all these air miles thinking they can redeem and book flights, and you are telling them that you're trying to hold some seats until later??!! Like the other people complained...they have the worst time, and many stopovers available for aeroplan holders. What's the purpose of holding seats until later? Do they want aeroplan holders to book crappy seats and flights for now, and change later when better seats and time are available, so that they can also charge administrative fee for changing schedule? This is not fair. We are loyal to use the airline, but are not treated with priority. Can someone from Aeroplan respond to this?
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