» Cars & Transport » Complaint / review: Johnson Kia - Car/Customer service | #13830

Johnson Kia
Car/Customer service

Had car in for a timing belt job (3.3 hrs), expecting about $700 bill. Mechanic identified a few other things that needed done (water pump, idlers, etc) so charge was going to be higher - still should be less than 4 hours.

Mechanic admited he had never worked on 6 cylinder before and had only been at Kia for 6 mos (in fact, he said all the service staff had turned over in the last 6 months.)

He could not get dampner pulley off and ended up breaking it. He dressed up the broken edge and thought it was suitable to re-use. In fact if I hadnt seen it, he would have re-installed it but I made it plain that "YOU will be replacing that"

There was some idlers and pulleys that needed replaced, not unusual and good practice according to the mechanic - yet these normal parts were not in stock despite the job being scheduled in advance.

As far as the dampner not coming off - I went to 2 other Kia shops who confirmed it is not unusual for them to be difficult to get off sometimes but if you know what you are doing, it is no big deal. I actually witnessed some of the removal attempt and once I see how it goes together, the removal technique had no chance of success. The mechanic simply did not know what needed to happen and had no experienced help to guide him.

3 days later (remember... 4 hour job) got the car back with an additional $300 charge for the broken part and an additional $300 in labour charges. (they did discount 2 hours) Service manager held car hostage till they got paid and refused to discuss anything. Kia Canada does not get involved on customers behalf.

Any negotiations have to happen with the dealership - and they arent talking. They are rude, argumentative and dismissive. It cost an extra $600 for me to fund mechanic training for the dealership.


Company: Johnson Kia

Country: Canada   Province: Alberta   City: Lethbridge

Category: Cars & Transport


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