October 17 2007,
I had my vehicle fixed at one of the Canadian Tire stores (http://www.canadiantire.ca/)
and they put on a new gas tank on my car that was just over a year ago, the gas tank has a 3 year warranty but they claim only 100 days on labor.
A gas tank should last a lot longer then a year and if the store started putting parts in to the vehicle that was quality parts then I would not have had to go back into the store again with this problem.
I took my vehicle into the location nearest to me in North York, Ontario where I live
I went to the Lawrence Square Mall Canadian Tire Location.
LAWRENCE & ALLEN EXPWY, ON
700 LAWRENCE AVE W.
They said that they were going to charge me $210.00 GST to get the problem fixed just for the labor. The parts were going to be replaced under warranty. The labour is HIGHER then the part price! This is just stupid that they were going to charge me MORE in labor then what the actual part is worth. The Gas tank price is $182.99
I told him that this was still under warranty. He said that the part was but not the labor. I was speaking with the automotive manager at this location and this went on for a while I spoke with the owner of the store Phil and got absolutely no where with him.
The gas tank itself is only worth $182.99 this store is going to charge me more in labor to fix their defective tank then the actual cost of the part is going to be! This is just a RIP OFF!
What they are doing is charging me the full shop price to install a NEW one. Even though this is repair to fix a defective part that Canadian Tire installed in my car. And yes I had a copy of my warranty and everything with me and showed them that the part was indeed installed by Canadian Tire.
I asked Phil who is the store owner to do this at his cost and not the Mitchell book price because this was to replace a defective product that Canadian Tire put in my vehicle in the first place and that if they put a quality part on my vehicle in the first place that I would not have to be in there that day. Phil the Store Owner refused to do anything for me and was rude and very ignorant with me. And this is a store owner you may expect something like this from an employee but not a store owner!
A store owner should want to keep his customers but obviously not this one. He just wants to gouge his existing customers as much as he possibly can! I tried to reason with him and come to some compromise but he wouldn't hear it.
The store was going to charge me 2 hours worth of labor just to drop this old tank off and put the new one on.
I asked the store owner Phil if he could charge me what it would cost to have his mechanic do the work knowing that the mechanic was NOT going to get paid that whole $210.00 GST at best that mechanic would only make $30.00 - $35.00 per hour and since they were fixing a defective part that Canadian Tire installed why should Canadian Tire make money off repairing one of their defective parts.
Canadian Tire is laughing in this matter because they return the part back to the manufacture and get reimbursed for the defective part if I allowed them to change it out plus they are making money off of me for them to replace their garbage part! How does that seem fair to me that I am getting gouged out of all of this, I don't mind paying the wage for the 2 hours for the mechanic to replace the part but why should the store make a profit off of a defective part and the store ends up pocketing money out of this deal?
How does that seem in any way a good way to run a business? When the company first
Puts a part in the vehicle and then when it goes defective charge them the full price a 2nd time to replace THEIR defective part.
If you do the math at 2 hours labor and again the mechanic would only make $30 - $35 per hour.
$35.00 * 2 = $70.00 the rest of that money out of the $210.00 goes right into the store's bank account, which would be $140.00 that would be going to the stores bank account.
Why should any Canadian Tire store be allowed to make a profit off of a defective part they should replace the defective part at cost which would be the cost to pay their mechanic to do the work I would have been more then happy of they charged me $70 - $80 in labor to just change out the defective part. But instead they want to over charge me and gouge me in every way they possibly can!
Canadian Tire should want to look after its customers but instead it seems more like they want to rip them off! I know they have lost a customer I won't deal with Canadian Tire any longer!
If this is a new install of a part sure charge the full so the shop makes some money but when they are going to replace a defective part from a persons vehicle that they installed and they know is not good then they should replace it at their cost! Right now the way Canadian Tire is working is that it is to their advantage for them to install parts that they know will break down outside the labor warranty and then they turn around and charge an absorbent labor cost in order to get the problem fixed. This is nothing more then high way robbery on the part of Canadian Tire and should not be occurring.
Obviously Canadian Tire doesnt care about its customers and just wants to nickel and dime them as much as they possibly can and over charge them any way they possibly can! Well I am sick of it and I won't deal with Canadian Tire any longer!
I tried to work with the owner of the store and come to some compromise on this but he refused to budge in any way. It had to look really bad with the two of us standing not that far from the front doors of the store with the two of us arguing out in front about this matter. That is something that the store would NOT want and just gives them bad publicity. Cripes I have spent more money in that store in the automotive garage and in the store itself that they have probably just lost money on this deal because they lost a regular customer due to the actions of this owner.
And when that didn't work he tried another tactic he said that oh the car is unsafe and that he wasn't going to release the car to me. He then suggested that oh we have a sealant that we can put on it and that he was going to charge me $30.00 for that otherwise he wasn't going to release the vehicle from the garage.
And this was coming from the store owner! Who isn't even a mechanic, he is the owner of the store and doesn't even do that well but now he seems to think that he is a mechanic as well. He was simply doing this to spite me since I was giving him a difficult time that day about how things were being handled. Eventually he did release the car to me and I left that location and hopefully to never return there again!
Obviously I am not the only one that seems to have a lot of complaints about how Canadian Tire is treating people and scamming them and providing 2nd rate merchandise. It appears that Canadian tire has quite a long history of complaints against them too.
Here are other complaints related to this SAME store that I went to at
700 Lawrence Ave West in North York, Ontario, Canada
Installing wrong parts / over charging.
According to the BBB at the time of writing this complaint this store has an unsatisfactory record infact the BBB
The BBB sent a complaint to this store and they never even bothered to respond to the complaint. Now thats some really bad customer service on the part of the store.
Les Wall was the service manager in the automotive garage at this location and I am aware of him.
Over charging for work / parts yet another complaint about the Canadian Tire Store at
700 Lawrence Ave W.
Canadian tire has a habit of brushing off complaints that get made by their former customers.
Appears that Canadian Tire really needs to improve its customer service, at all of its stores not just this one if you look at http://www.usaconsumercomplaints.com there are loads of complaints about Canadian Tire centers from all across Canada!
I can tell you from my personal experience that how Canadian Tire treats its customers is horrible!
From the research that I have been doing appears that this store at 700 Lawrence Ave W is owned by a company by the name of J.Paul Cairns Enterprises
I already spoke to to the people at the complaint line
1-800-387-8803 and they are utterly useless!
North York, Ontario