Complaint / review / scam report
UPS
Incompetent Delivery Service

I ordered a pair of shoes on June 8th 2010. The package was sent via UPS and it was out for delivery on June 10th. I live in an apartment so I called UPS and provided my buzzer number on June 10th morning. UPS CSR told me very clearly, that adding additional information to the package will not delay the delivery, as they will page the driver right away. I was at work and was constantly checking the UPS tracking website to see if it was delivered yet. I checked at 2pm and noticed it was delivered. The delivery confirmation says, "LEFT WITH WOMAN". I called home right away. To my surprise, my mother said there was no delivery. I called UPS, and was informed that the package was actually delivered to the WRONG address and will notify the distribution center ASAP. I soon received a call from UPS, a woman named, Michelle told me they will have the driver to retrieve my package on June 10th and delivery it to me on the same day. I waited and nothing showed up.

The next morning (June 11th), I called Michelle and she told me, that she thought she had paged the driver but apparently he did not receive it. Michelle repeated my address with my buzzer code to confirm if it was correct, and this information was sent to the driver. Soon after, I received a call from Michelle and was told; the driver will retrieve the package from the wrong address and deliver it to me later in the day.

I waited until 7pm and I called UPS and the CSR found out that the driver attempted a delivery on 6:39pm but was unable to deliver it because my name was not on the listing. I was very patient the whole time but by now I was very agitated. I gave my buzzer code number on the morning of June 10th AND Michelle had confirmed my address and buzzer code. I had already waited 2 days straight for a small package and cannot longer stand waiting anymore. I requested the package to be sent back to the shipper. I am displeased with the delivery service. Clearly, UPS and the driver made grave errors on such a simple task.
Author: Contact with Author

Offender: UPS

Country: Canada   Province: Ontario   City: Toronto

Category: Miscellaneous

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