Complaint / review / scam report
Payless Car Rental
Charge much more than promised
Horrible customer service, and tricky business practices to say the least. I rented a car from them 3 days ago in Toronto close to the airport. Had a dispute about the price as the price they wanted to charge me was $40 more than promised. After I said no, they said they won't drive me back to the airport!!! After I threatened to complain, the dispute was finally supposedly settled, the agent changed the rate on the form, and quickly asked me to put my initials in several places (highlighted by him). When I returned the car, my charge was $210 instead of $120!!! What I didn't know and couldn't even imagine - the agent asked me to put my initials next to the most expensive insurance package, even though I specifically asked for the cheapest liability insurance package ($8.95), and he know exactly how much I agreed to pay him! That's the way to get back to the customer. When I returned the car, the same guy was there smiling, and I was dealing with the other agent. I couldn't do anything as my initials were in the form next to the most expensive insurance package. If they can't screw you one way, they'll find another one. VERY UNETHICAL COMPANY. NEVER RENT FROM THEM, AS YOU WILL BE PAYING MORE FOR HORRIBLE CUSTOMER SERVICE, AND BADLY SERVICED CARS (the oil on my care was supposed to be changed at 55K and it had 64K). I WILL NEVER RENT THROUGH THESE LIARS AGAIN, and I wouldn't advise you too. Just go with respectable company - you will pay less at the end and will send you some nerves!
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