My simple complaint from FOUR MONTHS AGO involving several of this bank's employees being incompetent to answer one straight-forward bank fee question & worse, treating me with much attitude & hang up on me when I asked to speak to their manager.
My 2 complaint files dated May 2/19 being filed with 2 different National Bank employees with separate departments as a result of my series of negative experiences from NBC employees just because I asked a simple regarding their bank fees. I tried to get a reference/complaint file number or a copy of what they wrote but was denied in addition to denial for me to speak with a Supervisor/manager. I was only able to obtain the 2 names of NBC employees who were supposedly helped me to file these complaints.
And one of their employees about 10 years ago deceived me to move
funds into this bank. What a National Bank of Canada. Shame! Shame! AND MORE SHAMES ON THIS BANK
If I am not incorrect, this bank is a publicly listed business, however, this bank's president & board of directors keep ignoring open letters & emails from a badly treated long term customer under their leadership & governance.
And why these top executive & directors are being so very much protected & secretive that over a dozen of bank employees said they do not know their names or contact information in addition denying my repeated requests to communicate with their managers??
WHAT A BANK WITH ALL THESE PERFECTLY WORDED POLICIES, PROTOCOLS & PROCESSES RE CUSTOMER CARE, ETC. WHICH REMAIN DECORATIONS IN THEIR OFFICES
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