Canada-Complaints.com » Electronics and household app. » Complaint / review: Iphone 4s - KOODO will not unlock our 2 phones | #13315

Iphone 4s
KOODO will not unlock our 2 phones

June 14, 2012

Koodo

P.O. Box 11005

Succursale Centerville

Montreal, PQ H3C 4T5

I purchased 2 iPhone 4S’s for $1, 300.00 at a Koodo kiosk at Deerfoot Mall in Calgary, Alberta Canada.

I explained at that time that I would be moving to Hawaii eventually and wanted to know if I could get the iPhone 4S’s unlocked. I was assured that unlocking them would not be a problem.

3 days and too many hours to calculate I have:

• Spoken to Koodo 2 separate times, they are adamant in not being able to unlock them, they kept referring for me to call a “3rd party vendor”, but would not suggest any nor would they explain what a “3rd party vendor” was to me. So they suggested I call Apple that they may be able to direct me to someone who could unlock the iPhone 4S’s

• Spoke to Apple, they are adamant in not being able to unlock them they say it has to be your provider (Koodo)

• Went to London Drugs in Beddington and it was suggested to me to call one of their other stores in Calgary. And this person I spoke with was nice enough to explain what a “3rd party vendor” wasn and it was suggested to me to call Telus.

• Spoke to Telus, they are adamant in not being able to unlock them they say it has to be your provider (Koodo)

• Called Koodo today and spoke to a Supervisor that again told me that they do not unlock these phones and would not supply me with the only thing I asked for which was the Presidents mailing address. The Supervisor would only give me the above address NOT THE PRESIDENTS. Gee, I wonder why?

Loraine Strattford

7620 Elbow Drive #294

Calgary, AB T2V 1K2

P.S. I will be posting this for Public to see on FB

Date:

Company: Iphone 4s

Country: Canada   Province: Alberta   City: Calgary

Category: Electronics and household app.

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