» Mobile Phones » Complaint / review: Koodo - Billing and Credit | #13748

Billing and Credit

In the early summer of 2011, I received a bill for my mothers cell phone, which was approx. $130 more than it usually is. This is not the first time this has happened. In the past, I would phone, and they would realize the error, and make the appropriate changes. My mom doesn't really know how to use her cell phone, can barely text, and only uses it for emergency situations. When I received the bill, I asked if there was anything at ALL, that she could think of, that would contribute to the bill. I even asked if she had signed up for anything and given her phone number to it. Nope.

So I'm a couple of weeks away from my wedding, and I'm planning it all by myself. I phone Koodo and wait on hold for 45 minutes. I hang up. I did not have time to wait. My life was crazy, with getting married in 2 weeks. I tried calling again about a week later. I waited on hold for 30 minutes. I hung up. I get married, and the next month Koodo shuts down my mom's phone. I'm O.K. with this, as I'm tired of dealing with their errors in billing, and happy to move on to another carrier for her. Approx. two months after the bill was received, I start getting these phone calls from strangers, telling me to phone them back at their 1800 numbers.

I have only had absolutely perfect credit my whole life. I have never missed a payment on one thing. After ONE bill, no warnings, and 2 months later, Koodo has contacted a Collections Agency, to get "their" money. I had no idea how to deal with them, as I have never received a call from them in my life. They explained that I could no longer be in contact with Koodo over this amount, it must be paid to them. So, on the spot, over the phone I explained my story to the Collection Agency, and paid the full amount. They said that they would put no personal marks against my credit, because I paid them on first contact.

A year goes by, and I try to sign up for a payment contract for something. They do a credit check. My credit had been lowered SO significantly, that I requested a credit report from Trans Union. Koodo was to blame. After incorrectly billing me AGAIN, and giving me one bill, with no warnings, and not allowing a system where I can easily call in and talk to someone, they go and completely ruin my credit with one hit.

I sell phones for different phone companies for my work. I will absolutely NEVER, ever ever recommend Koodo. In fact, I always make it very clear, that people should avoid working with them at all costs.

I went from having an impeccable untouched credit rating, to not being able to get on a phone plan.

The only way Koodo will ever be able to make this up to me, is to rectify what they have done, realize my willingness to cooperate even unjustly, and contact trans union to remove this hit. It is inaccurate, and unfair.

Never, ever ever ever, deal with Koodo.


Company: Koodo

Country: Canada   Province: Alberta

Category: Mobile Phones


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