Complaint / review / scam report
Lcd screen

I was given an Acer laptop for xmas (1 year warranty plus another 2 year was bought)as I have a walking disibility.I faithfully sit in a lazyboy, open/use/close it then place it on a glass coffee table once finished using it. I did this, closed it then 3 hrs. later went back to use it and the screen was multi color.I called The Source where it was purchased becuase we were told any problems take it there.The manager told me it was my fault as I must of did something to the screen, even very little will do it.I assured him I did nothing but close it.I do not have children in the house.He told me he would send it to Acer and they will call me.One week later The Sources repair facility called me to say it was my fault and Acer would not repair it free, they will charge me $450.00.I called The Source to voice my concern.I then decided to call Acer myself, customer service.After waiting over 2 hrs. off & on on hold, being transferred to level 1, level 2 then a lady called Francis.I was told they had no record of my laptop in their repair facility but either way if it was the screen they will not repair it for free, she quoted me $350.00. Also that to do this to the screen it has to be a blunt force, yet The Source said a small thing could do this!I asked both The Source & Acer if they would go on the net and type in this same problem and see all the other Acer owners with the same problem as there are thousands.Bottom line they do not care about their customers and mainly they don't care what others type in a computer.I then called the Source back and asked why I was told it was going to Acer when all along it was just sent to their repair facility.They said they will send it to Acer. I feel Acer should take a look at their screens as with all the same complaints I have read about it's them who have the problem, either cheaply made or a defect.The Source loves to sell the products but will not back up anything.I have sent my complaint to the better business bureau, any other place I can complain, refuse to ever again shop at The Source and will wait for replies from some of the places and contact a lawyer if I get no satisfaction. I am 52 years old, very gentle with my stuff and I know I did not mistreat this laptop in any way and refuse to sit and be told I broke it.
Author: Contact with Author

Offender: Acer

Country: Canada   Province: Ontario   City: Capreol

Category: Computers & Services


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