I have had it with the wait times when you go inside most Tim Horton's locations in Kingston. The best one so far seems to Sydenham Road but it still lacks full commitment and the others frustrate me greatly. It seems as though Tim Horton's just abuses their customer Loyalty and what I want to know is, is there anything going to be done about it or should I just stop supporting them altogether? Last week I expressed my complaint to the Centennial Drive location and the staff member there only responded with how hard they work, they don't consider the customer at all. At Arlington park they REALLY don't care at all, if you ask the staff member to pass your complaint along to the supervisor they just apologize and say nothing. You know they are not going to pass it along. I have the phone number for the head office and I will be expressing my complaint one on one and asking if anything is going to be done. If there are no plans for improvement, then I will no longer be supporting them.