» Internet & Web » Complaint / review: Yahoomail - Unreliable email service | #782

Unreliable email service

We are all so dependent on Email these days. For some of us, it is our major form of communication with employers, friends and family. When it does not work properly, the results can be devastating to someone's life! I am a writer, journalist and I also work for a non-profit. My jobs are absolutely dependent on my employers being able to contact me by email. When my Email account doesn't work, it affects my jobs and my livelihood.

Today, I kicked YahooMail out of my life. That scurrilous company is the most vile, despicable company on this planet. And their Email service is less dependable than carrier pidgeon. I really think that the media should do a story on what it is like to deal with a slipshod Email service. Today, YahooMail had a widespread service disruption and I could not get any Emails for most of the day. Those lost emails were from my employer about my social media work. Last week, Yahoomail had a four hour widespread service dsruption: How many careers tanked over that? Mine could have - only the telephone saved me!

The customer service at YahooMail is non-existent, except when it is rude, incompetent and excrutiatingly awful! In Canada, there is no number to call and no direct route to complain. All they have is a chat-room where agents do their best to make sure I get the worst service possible. If they do not want to hear my compliant, they cut me off, refer me to a non-existent engineering department and then leave the chat room.

Last week, when I complained in their chatroom because I could not send or receive emails for four hours, I was forced to go through every aspect of my account for hours for "Troubleshooting" - implying that the problem was with my account (when it was not). Later I found out that the real reason for the four hour problem was a widespread service disruption at Yahoomail. The staff knew that but still made me jump through hoops for hours. In other words, YahooMail staff deliberately LIED to me over and over again to cover their own asses. That is the most egregious nefarious customer service that anyone could endure.

There was a huge story in the newsrecently about the terrible repercussions of when Blackberry's service was disrupted. The horrendous Yahoomail service needs to be taken serioulsly. How amny careers has it ruined. Last week, I was pleading for help because I could not contact my employer - Yahoomail staff never hepled me and left me hanging for four days. Yahoo! is a CRUEL CALLOUS INHUMANE company! People need to know about this vile repulsive company!!

From Doreen Marion Gee


Company: Yahoomail

Country: Canada   Province: British Columbia

Category: Internet & Web


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