Complaint / review / scam report
TELUS Optik tv, internet and telephone
After sale service

I subscribed to the TELUS bundle which include Optik TV, Internet and Landline Phone thru the phone. Their representative told me that the bundle will cost me $78 a month for 6 months and after that, it will be $119 a month for 2 years. They will be the one to contact my existing provider for the disconnection and their Technical Man will connect & activate it on April 21, 2011. After April 21, 2011, I checked my former provider and discovered that my account to them is still active and was never disconnected, so I let them disconnect it and I was charged for that span of time. After a week, I received a Bill from TELUS; it’s an advance bill which means I will be paying unconsumed services. After a month, I call their Residential Sales and Service direct phone at 310-2255, but after waiting for more than one hour, no answer. I chat with one of their Costumer Service Agent on their "Chat room" but he can't answer my inquiry and refer me to the same number. (What is the use of these "Chat room" anyway...? ) I emailed them on their customer service address but they can’t answer my simple question which is: How much are my monthly charges on the 3 services that I got from them?

Based on my experience, I think this company is only after the money of the costumer and their service is not good, especially "after-sale-services"
Author: Contact with Author

Offender: TELUS Optik tv, internet and telephone

Country: Canada   Province: British Columbia

Category: Telecommunications


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