Vancouver, BC
2011. 04.28
I signed up with Telus after a solicitation call from them. At the time Shaw offered $10 for internet and $10 for the phone (in 2010 April). Telus offered me the same deal. I elected to stay with telus as I already had an existing phone account with Telus. The Loyalty Team authorized this promotion back in May/2010. This month (April) I noticed my bill had gone up $3 because the base rate for the Internet had gone up. I called and inquired about the increased fee. Not only did Telus not honor the 12 month promotion and prices offered by their employee, Telus said it will arbitrarily cancel the current price offered ($10 for internet and $10 for phone). The reason Telus offered was that the employee offered an invalid deal. I have never heard of such asburd B.S. The Loyalty Dept. Supervisor, Dennis, said their audit department would bill me for price differences if they found out. Of course, he offered me a different deal at $24 just for the internet. This may or not maybe a good deal. But I do not like Telus business practices. The point is Telus don't stand behind their services. Who is to say that the next customer rep., I call won't say the same thing-the deal offered to you was invalid. I am going to cancel my services with Telus. I have been with them 2o plus years. I won't stand for this type of business practices.
Raymond
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