I ordered an arrangement for a birthday for a special friend, who has terminal cancer. I ordered this a week in advance on-line.
They never delivered the arrangement and when I called and emailed, these were not returned. I finally got a customer "service" rep the next day and she was completely unapologetic, and even lied that they had left me a message. When I called head office to complain, I was told I'd receive a call within 48 hours but that never came either. They don't care about their customers or about service. Shop somewhere else!!
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