I've just had a bad experience with Flowerscanada.com and was dealing with the same person 'Jakki'. I ordered flowers for my Mother for Mothers Day 2010). I specified that they should be delivered on Saturday (since the site says there are no deliveries on Sunday and my parents were out of town until verylate Friday night) with alternate instructions that the arrangement be left at another address in the community in case no one was home.
The flowers ended up being delivered the day before and were left out in sub-zero temperatures on their side (though the package indicated it should be kept upright). The bouquet of tulips was ruined.
When I contacted I got nothing but attitude from Jakki and when I called them on the various mistakes made on their behalf she tried to explain everything away. I was told UPS doesn't deliver on Saturdays, to which I argued that this was not explained on the site when I ordered - why would they allow me to choose Saturday if they do not deliver on Saturday? I was told they don't deliver to alternate addresses because UPS doesn't allow for multiple addesses on the labels.
I order flowers for my Mom for her birthday and Mothers Day; for my parents on their anniversary and for my mother in law on her birthday and mothers day. They've lost my business and Jakki should be ashamed of herself.