I ordered flowers from this online service for my mother in law's funeral. When I attended the viewing the flowers were dying. I specified in my order when to deliver flowers so they were delivered on time.
When I called the company to complain, I spoke with Ilda who told me she is the owner and all she could do was give me at 10% discount off my next order. She did not apologize or suggest that they did anything wrong. She said it was my fault for not calling sooner so that they could replace them. When I told her I was in mourning at the time, she suggested that was no excuse.
Terrible product and terrible service. The website says 100% quality and service guarantee - not true.