Canada-Complaints.com » Telecommunications » Complaint / review: Rogers - Do you know Rogers Basic Home phone only comes with long distance package that you cannot avoid??? | #2970

Rogers
Do you know Rogers Basic Home phone only comes with long distance package that you cannot avoid???

I took the basic service only, I got surprised bill saying I have made long distance call. I never know there is long distance service available to my home phone. So, I called them and they told I made long distance call for 41:00 minutes. I do not event get 5 minutes free time at home and they are telling me I talked for 41 minutes. Ok! fine then I asked how could it be possible that I have long distance activated in my home phone. I got another surprise, each basic Rogers home phone comes with long distance facility. Ok, could I block it. No! No! No. The provider is not Rogers so, they cannot block it. Ok, how could I reach the third party to block it. You cannot reach them. Surprise!!! and surprise!!! and another surprise!!! is you can only block it if you buy a long distance provider either from them or any third party!!! Imagine how they are trying to cheat people. They are feeding me that I do not want to. I was upset and called for cancellation!! Another surprise!! I will have to pay for my remainig 7 months @$20 even my monthly bill is lower than that. How could I make the line to stop them treating me like this way?? Please help me.

Date:

Company: Rogers

Country: Canada   Province: Ontario

Category: Telecommunications

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