I recently decided to switch from a home phone to a cell phone, seeing how I was never at home and was always having to have people leave messages and then call them back and hope we don't end up playing voicemail tag. So I called Rogers' cancellation department and said I wanted to cancel my home phone so that I could purchase a cell phone from another company that had a nice plan at the time. So the man I was talking too said he worked in retention and could give me a very nice plan for a good price. I told him I required long distance and he offered to give me 1000 long distance minutes for 5$/month. I could not resist and told him to sign me up for it.
Fast forward two months from then, I received my bill this month and it was 50$ over what I expected it to be. I had been charged for all my long distance calls. I called them and the woman I was talking to said there was no long distance plan on my account and that they had no records of someone ever giving me that feature since apparently my plan did not have the requirements for the 1000 minutes for 5$. She also told me that she could not credit my account for the long distance minutes used.
I asked to speak to a supervisor and I was told that there were no supervisors on that day and I would have to call back after the holidays since they were understaffed. I got frustrated and hung up on the woman before I lost my cool.
All that to say that I am now stuck with a 3 year plan that was not what I agreed upon when I signed up for it.
Thanks alot Rogers, 50$ less towards christmas gifts so I can fill your pockets with money you don't deserve.