Activated home phone service in October 08 via telephone call to Primus CSR. Never advised of any term committment requirement, never signed any term committment and never received any contract of service.
Requested and received calling cards but the cards were unsecure. If lost anyone could use them (no secret PIN) and Primus could not fix this.
We requested an unlimited Canada/US long distance plan for which we were billed $19.95 monthly. Started getting bills including the $19.95 for the LD plan 'Plus' charges for all long distance used in the month, as well.
Had to call 'Every' month to get bill corrected, wait on hold forever to speak to someone but they were unable (competence) to correct the problem.
Finally cancelled the service out of frustration and am now being hounded for an early cancellation fee and $9.95 for long distance service used in the last month despite the fact that they were paid $19.95 for the 'unlimited' plan.
These people will not listen to reason and, I believe, think they can bully you into paying money they are not entitled to in order to stop the harassment.
Stay Away From Them!!! They Are Bad, Bad News!!!
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