Complaint / review / scam report
Rogers Wireless

I signed a 3 year Blackberry contract with Rogers. My plan originally was for $180 a month. about a year after I had to relocate for work to another country, and I called and asked to be put on a minimum plan so that I keep my number plus be able to use my phone when I am visiting home. The next time I was visiting (for two weeks) I received a bill for $900!!! I paid about $600 of that, only to receive another bill for $1250!! I finally called -long distance no less- numerous times, and finally it turns out that they canceled my account all together (instead of putting me on a minimum plan) and so I was plan-less the next time i visited and was being charged $2 a min for usage, as well as a penalty of $1250 in cancelation fees!! Someone promised to get back to me and fix this, and I am still waiting...sad thing is that I am on my way back home for another visit, and they have kept my number - with no plan- hostage and I cannot use it, or use and get charged an arm and a leg. I called again today (I leave tonight for a 30 hour trip back home) and was told their systems are being maintained and basically too bad for me...

Author: Contact with Author

Offender: Rogers Wireless

Country: Canada   Province: British Columbia

Category: Electronics and household app.


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