It is very unlike me to complain about anything- but see below. (as an indication of how pissed I am!)
I am having a very similar experience with them.
My mothers day flowers arrived wilted. I have phoned, my mtoher has phoned, I spoke to 'someone' online and they told me someone would get back to me.
They offered to resnd IF my mother would send them a photo of the flowers- at which point there would be a $10 pick up fee!!
They would only refund if THEY picked up the flowers from my mother (but wouldnt get a time from her, only from me) and would charge $10.
Im very very frustrated!!
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