» Shops, Products, Services » Complaint / review: - Terrible service, wrong flowers, poor delivery | #645
Terrible service, wrong flowers, poor delivery

If you are thinking about ordering flowers form this company DO NOT DO IT!!!

I ordered flowers for my Mom for Mothers Day on May 2, 2012. I live in Alberta and she lives in BC. I got a flyer in the mail from 1-800-flowers and thought I would try it out. I picked out a specific basket of flowers because they were my mom sister and my birth flowers and they came arranged in a beautiful basket. I didn't want to have my Mom worry about the vase etc. Money was not the issue, I ordered that specific basket because of the content. I looked at the specified times that they could be delivered and made arrangement with my sister to have my Mom be at home, she was making her dinner as a ruse. I chose to have them delivered On May 10 between 6pm - 9pm and was so excited to hear from her that she had received them.

To my surprise on May 10 my mom called me at about 5:30 to thank me for the flowers and had texted me a pic of her with the bouquet. It was then that I noticed that the bouquet was not what I had ordered AT ALL!..also why was she calling me before they were supposed to even be there. Turns out, Purolator had delivered the flowers at 11am, she wasn't even there. In fact her room mate was the one who received them and she says the delivery guy was tossing the box around like crazy, which in turn damaged some of the flowers.

As if this was not enough when I tried calling them I could not get through and when it finally rang I was on hold for 20-30 mins each time and was forced to hang up before anyone could answer a number of times. When I finally got through it turns out they are closed for the weekend and would not re open again until May 15. My husband left a message and I sent and e-mail and called a few other times but went straight to voicemail, no representative. When I finally got a hold of someone on May 17, they told me that they would put me on a 24 hr call back list. when I questioned that logic after all I had been through I was told there was nothing that could be done and that I should appreciate that she had put me on the call back list and there was nothing more she could do and hung up on me... that is right HUNG UP!!! a short while later a rep left a message on my phone telling me that they were going to send out a new bouquet to fix the problem.

I am not really sure how that fixes anything, but I am so tired of dealing with this that all I can do is recommend that no one ever purchases through them, it is not worth it at all. They are a very shady company in my opinion and I am not sure how they can even do business with service like this.



Country: Canada   Province: Alberta

Category: Shops, Products, Services


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