Complaint / review / scam report
Abysmal Service

Absolutely the worst company I have ever had the misfortune to deal with.

1. 8 weeks to connect our telephone service - 8 weeks of frustrating fighting with the automated answer service, different CSR different story each time.

2. Being told we would not be charged for the first month due to our bad experience but, surprise, not only receiving bill but bill includes several charges for items Telus had never discussed with us - various "protection" charges - what are they, the Mafia.

3. Fast dial-up - ha hilarious - it is so brain crushingly slow as to render it unusable. I pay for the internet service and still have to go to the local library to use the internet if I actually want to do any work.

4. Worst of all - I don't have any consumer choice, they are the only provider in my area so I cannot take my business elsewhere as I could when I lived in the city. There is an option to go wireless with a company in town but it is obscenely expensive.

I don't think I expect much as a customer - reliable service, decent customer service, at a reasonabl and fair price. You won't get any of that at Telus.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Alberta   City: Rocky Mountain House

Category: Telecommunications


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