» Career & Work » Complaint / review: Telus - Horrible customer service | #13264

Horrible customer service

I called Telus to discuss a problem with my bill, not to mention how i called to suspend my service a month ago and they never did. After not being treated well by the attendant, I was put through to a women who was the manager and it seemed like she got a thrill by upsetting me more. Her name was Christina and I feel like she was never properly trained in customer. Her words and tone with me only made me more mad. When i told her i was going to complain she replied "EXCELLENT"... please tell me how a huge company like Telus, has someone like this representing them. I hung up on her and called back and got somewhat of a solution and when my contract is up I plan on canceling my service with Telus and NEVER EVER going to give business to Telus again. I have been with Telus for over 10 years and i have never been through this problem before. This is not how a business should be running with all the money it receives from people like me. One of the frustrating issues is that they don't have a department to deal with representatives that are AWFUL. If you are thinking of getting cell phone service from Telus, DON'T there are many other companies that provide better customer service and better phone service.



Company: Telus

Country: Canada   Province: Ontario   City: Toronto

Category: Career & Work


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