I received two bouquets of flowers, ordered by my son and his family. They were to be delivered on Mother's Day (May 13, 2012). They finally arrived today, Tuesday, May 15, 2012 at approximately 3:15 PM. First of all, the flowers were wrapped so tightly, with the ribbons, the clear Bloomex celophane, followed by mauve netting, followed by a layer of pink tissue and finally 'strangled' with more elastics and string, it took almost 15 minutes to unwrap what were obviously crushed tulips. The leaves of most of the outside flowers were crushed and at least five of the stems of the tulips were broken, with the heads with their four to five inch stems falling out on the counter. Some of the inside tulips had broken petals, or petals that were sitting down in the package, having fallen right off the head of the flower. There were at least three in this condition. Bouquet number 1 was a mess!
Then I started to unwrap the larger bouquet and it was the same thing with the wrap. Staple after staple, piercing the leaves and in a couple of cases, the heads of a couple of the flowers. It was a mishmash of flora. There were six cream roses in the lot, which would have been beautiful had not the outer petals been wilted, or bent right back and blemished with brown. There were half-dead delphiniums, which would have been pretty had they been fresh. Again, there was a great deal of damage done to the flowers lying on the outside of the second bouquet, all the result of the person attempting to 'murder' the flowers. Judging from the way these bouquets were wrapped, someone in a complete snit was at the job. Whatever their problem, I don't really care. All I know is that they shouldn't be doing that kind of work.
No doubt my son paid a lot of money for these flowers. I will not tell him about the condition in which they arrived. I wouldn't insult him. However, I will make sure to let my daughter-in-law know that when they order flowers from overseas in the future, and believe me when I tell you, they order a lot of flowers for various relatives on both sides of the family they should use another company. Clearly, your company needs a wake-up call! We will all be sure to tell our friends to not waste their hard-earned money on a company who has so little concern or respect for their clients, or the merchandise they throw the way of those receiving what's left of the flowers delivered by Bloomex.
I also think it would be advisable that you find a new florist to represent your company in Toronto and area. Whatever company is doing business for Bloomex currently is not doing your company any favours. Of course if you have no interest in promoting your 'Brand', then there's no need to bother. However, right now you're looking about as bad as a company who wants to continue to succeed can look.
Jo-Ann Carroll, Mother of the gentleman who ordered, in good faith, the messes described that arrived here today.