I made the mistake of calling and asking a Telus rep in January 2008 when my contract was up with Telus (I was in a 3 year contract to get free monitor) and was advised it was Feb 2008. I then canceled. Now Telus is trying to stick me with a $240 cancellation fee. I feel this is very poor business and extremely poor customer service. Had I been advised it was not up to April 2009, I would have not canceled and I would have suffered with the slow service for another year. I intend to ignore the charge and hope to see them in small claims court over it!
My advise to anyone considering using Telus is DON'T! Cable is way faster and offers great bundle pricing.