» Construction & Repair » Complaint / review: Enbridge - Diliberate gouging | #13914

Diliberate gouging

First I will admit that I was forced to pay some dental bills for my children in which we don't have coverage for. Due to the fact that the furnace was not in use the past 4 months Enbridge had hit the bottom of our priority list. What a mistake that was. Usually we would get a notice when a service was to be cut off. When this happens we have always found a way to pay the bill especially if it's a matter of keeping my children warm at night. However this time we were not given a chance.

A few days ago during the first cold night of September we had decided it was cold enough to turn the furnace back on. We could not seem to get it back on. We had no idea we had been cut off. We called Enbridge to ask why our furnace wasn't working and they claimed to not know. They sent out a repairman to find out what was wrong. After the repairman arrived he had come to the conclusion that our pilot light was out. the gas man explained what he needed to do and how much we'd be gouged and to work he went. About half an hour later he comes backs and tells us he can't do anything for us. He seemed rather embarrassed to tell us that our only problem was the gas was just cut off. It was an ucomfortable moment. I just said thanks for putting in so much efffort to tell us so little. Please don't even tell me the damage. I"m sure the bill for your visit is already on it's way.

Regarless he gave me a simple cheesy bill which I will treasure forever. Yesterday I got the official bill from enbridge. Same amount of money. Most likely done the bill twice and will somehow expect me to pay it 3 times. They will try. After all paying $117 just to be told you've been cut off is too good of a deal for a struggling family trying to keep children warm.

Before this happened we had just paid Enbridge $960. About $250 of that was actually gas usage for heat for that is all they provide us with. Our hot water tank is electric. the rest was this fee that fee, late fee charge, re connection charge, delivery charge, customer charge, hst, ect, ect...

Just when I thought the nightmare was finally over I get a letter today from a place called Summit Energy. I've broken my contract. I now owe them $495 dollars. What will come in the mail tomorrow. Sure does cost a lot to keep your kids warm now a days.


Company: Enbridge

Country: Canada   Province: Ontario   City: Toronto

Category: Construction & Repair


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