Complaint / review / scam report
Ad service

I ordered a laptop from future, i experienced the worst service ever, it took few days befor i hear from them, when i called they said i had a problem with the credit card info. i changed my credit card just in case to the one that i use when i buy online. anyway each time you call they tell you, you will receive a confirmation in the next 24 hours, and of course you have to wait. i called at least 3 times before i realized that their system did not recognize the 1/2 in my address . but the problem they just say we need an update for your order because the information does not match the address in the credit card, after 2 weeks from calling them every day and talk to at least 10 customer service representative that do not try to customize your case. i contacted my credit card company and they told me that the problem was the address and they said if future shop contact them by phone they will approve the payment.. so i called back future shop which they assured me that they will do, following up the next day nothing had happened we are still at the same place they can not process my order because the address does not match... finally after full weeks of hearing the same and keep going to the zero point i cancelled my order... i just felt released when i did they stress me out ever day i call and repeat the same stuff telling my story explain that the problem from their system and not in my credit card... no use...
Author: Contact with Author

Offender: Future

Country: Canada   Province: Québec

Category: Computers & Services


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