NEVER, never never buy from Future Shop website again.
Here's the story: My wife and I purchased a 2100$ 52" TV Bravia Z-series through the Future Shop website (futureshop.ca). We pay for the item and then we wait.
We get a confirmation date for delivery and we accept. My wife takes a day off to wait for the item (since they have a window from 8am-6pm). Around 3 pm we started to worry, we called and they said it's probably late. Around 6 we called again and they said it's late so we should wait until 9pm. Nothing. We called again and asked what's happening...
Ever since that fateful day when the shipment did not arrive, we have been on a nerve-wrecking trip. Every day we call and every day we get a different answer: TV delivered to someone else by mistake (imagine how we felt), TV still in warehouse, TV on its way; and each time a request to wait another 2-3 days. No matter how much we wait it seems to never be enaugh.. how much does it take to figure out where a damn TV is?
The customer service is very rude, they don't treat you as a customer but as another "idiot" calling that day making their life unhappy. Could NEVER speak to an upper management and the representatives are powerless they cannot do anything for you except to wait. They cannot access the tracking numbers of the shipping company, only managers can, and managers are NEVER available (when I say never I mean never = called at least 8 times in 5 days and they refused/denied me to talk to a manager to find out what's going on).
We feel robbed of 2100$... Every day I think that Future Shop robbed us of 2100$ and there is no end in sight. They say they're running an investigation to find out where it is; and we wait.. and we wait... and we still wait today.
Horrible experience, would not recommend to anyone to buy from Future shop website. If you can hand-pick the item from the store and take it home, ok, otherwise chances are you will live to regret it like we did. Will never do business again with Future Shop.